Clinical Care Coordination

CCC webpage image

Please note, Hunter Primary Care does not provide a crisis mental health service. If you or someone you care for is seriously injured or in need of urgent help please call Triple Zero (000) or visit your nearest hospital.

For information and referral advice to NSW Mental Health services, call the Mental Health Line (24/7) 1800 011 511

Working in partnership to improve your mental health

Clinical Care Coordination provides adults with complex and enduring mental health and psychosocial needs support for up to 12 months. Our aim is to help you better manage your health, so you can stay well and out of hospital.

A dedicated Clinician will work with you and your GP to plan and access the right support for your wellbeing. Together, we find the right level of care at the right time to help you get better, and work towards recovery.

Clinical Care Coordination aims to assist you to identify and address barriers to your recovery through practical support, referrals and connection to community.

A subset of this service includes the Transitional Care Packages (TCP) Program, partnering with Maitland Hospital to provide short term (up to 12 weeks) client-centred care packages for people transitioning from tertiary to primary services with mild to moderate mental health difficulties, including suicidal ideation.

How can a Clinician help me?

Our experienced Clinicians can assist you to:

  • Improve your mental health and wellbeing
  • Set goals and meet them
  • Develop a safety plan
  • Develop strategies to manage your mental health
  • Make contact with family and carers when appropriate
  • Maintain and develop new links with services.

Am I eligible?

Eligibility includes those who:

  • Have a clinically diagnosed mental illness; and
  • Your social, personal or occupational functioning is significantly impacted;
  • You may also have psychosocial needs that are impacting your recovery such as substance use, homelessness, domestic violence or unemployment.

Those who are not eligible include:

  • Participants of the National Disability Insurance Scheme (NDIS)
  • Individuals receiving case management or treatment from Hunter New England Community Mental Health Services
  • Individuals who already are receiving comprehensive support from other services.

More information

For more information about Clinical Care Coordination, contact our team on (02) 4015 3425 or email ClinicalCare@hunterprimarycare.com.au.

How to refer

Referral to Hunter Primary Care's Clinical Care Coordination service is available by professional referral only.

Please speak with your GP about a potential referral to Clinical Care Coordination.