The Way Back Support Service

Serious men and women sitting in a circle during group therapy, supporting each other.

Please note, Hunter Primary Care does not provide a crisis mental health service. If you or someone you care for is seriously injured or in need of urgent help please call Triple Zero (000) or visit your nearest hospital.

For information and referral advice to NSW Mental Health services, call the Mental Health Line (24/7) 1800 011 511

Helping you to take action to stay safe and connect to the supports that are right for you.

The Way Back Support Service (The Way Back) is an initiative designed to support people who have recently experienced a suicidal crisis or attempted suicide. The Way Back provides you with non-clinical, practical support in the community for up to three months. Participation is voluntary and support is guided by your needs. There is no cost to participants.

What will participation in The Way Back mean for me?

After leaving hospital, your Support Coordinator will work with you for up to three months to develop and put in place a personalised support plan based on your needs. This can include:

  • Encouraging and supporting you following discharge from hospital or community mental health service;
  • Working with you to develop a safety plan;
  • Referring and connecting you to clinical and community-based support services;
  • Helping you make, keep and attend appointments with other services; and
  • Meeting with you in the community and/or keeping in touch via phone or text, depending on what you prefer.

Your Support Coordinator will collect information from you and about you, in order to prepare your support plan and provide you the most appropriate support.

Who is the service for?

The Way Back supports people after a hospital admission following a suicidal attempt or suicidal crisis. In particular, The Way Back works in collaboration with the Calvary Mater Newcastle Hospital offering support to people after presenting to hospital following a deliberate self-poisoning and Hunter New England Mental Health Units and Emergency Departments.

Contact The Way Back Support Service

Monday to Friday 8:30am - 4:30pm
Phone: 1300 364 184
Email: thewayback@hunterprimarycare.com.au

Useful Resources

Privacy

We treat your information with care and in line with privacy legislation. For the purposes of evaluation, some information about your contact with us will be used, but this will not be linked with any identifying information such as your name or address. If you do not wish your data to be included in the evaluation, or have any questions, please talk to your Support Coordinator. Read our Privacy Statement.