The Way Back Support Service

Helping you to take action to stay safe and connect to the supports that are right for you.

The Way Back Support Service is a beyondblue initiative providing non-clinical care and practical support to individuals for up to three months following a suicide attempt.

The trial is funded until January 2018 and will be subject to a formal evaluation led by Prof Greg Carter and Assoc Prof Mihalopolous.

The Way Back Support Service is delivered by a consortium led by Hunter Primary Care and includes Calvary Mater Newcastle, Hunter New England Mental Health Services, Hunter Institute of Mental Health and Relationships Australia NSW.

The Way Back Support Service aims to prevent further episodes of self-harm by providing proactive non-clinical support and coordination of patient access to services in the community for up to three months following discharge.

The Way Back Support Coordinators will:

  • maintain contact and provide encouragement and support;
  • encourage the uptake of hospital discharge plans and utilisation of safety plans;
  • support attendance at medical and allied health appointments;
  • facilitate access to a range of community support services (e.g. Relationships Australia, community housing); and
  • assist clients to connect with support networks (e.g. Men’s Shed).

The service is based within the Newcastle office of Hunter Primary Care with Support Coordinators attending the Calvary Mater Newcastle daily to meet with new clients. Presentations to hospital on weekends or after hours will be followed up via phone call during the next business day.

Crisis intervention is redirected to existing clinical pathways including Hunter New England Mental Health Services. Clients are routinely provided with information on emergency mental health contacts and are encouraged to use 24/7 crisis helpline services if they are feeling suicidal or are concerned about someone else’s safety.

The referral pathway is integrated within the Calvary Mater Newcastle. All presentations to the Mater following a deliberate self-poisoning with suicidal intent will have the opportunity to be part of the service. This is not a clinical service and will be offered free of charge, in addition to any existing services.

Some exclusions will apply:

  • Where there are safety concerns for workers.
  • Where the client resides outside of the Hunter region of the Hunter New England Local Health District.
  • Where it is deemed that a short-term service will not be beneficial to the client. This will be determined by the treating clinician.

Individuals who are admitted to the Calvary Mater Newcastle following a deliberate self-poisoning event and reside within the Hunter area of the Hunter New England Local Health District will be eligible for the service.

The Way Back Support Coordinators will work with hospital staff at the Calvary Mater Newcastle and Hunter New England Mental Health units to engage with clients while they are in hospital and arrange for follow-up contact following discharge.

Dial 000 or go to a hospital emergency department.

  • Mental Health Line (24 hours) 1800 011 511
  • Mens Line (24 hours) 1300 78 99 78
  • Suicide Call Back Service (24 hours) 1300 659 467
  • Lifeline (24 hours) 13 11 14

To assist in the client’s recovery, ‘Guiding Their Way Back’ is an affiliated service that provides support and education to partners, family members and other support people.

This service is run by Relationships Australia and Hunter Institute of Mental Health. Contact Relationships Australia NSW directly (4940 1500) to make enquiries, or feel free to contact The Way Back Support Service to discuss.

For further information about The Way Back Support Service contact Operations Manager, Danielle Adams on 1300 364 184 (Monday-Friday 8:30am-5:00pm) or via email