Assisting patients to access Closing the Gap entitlements

The first step in assisting patients to access Closing the Gap health entitlements is to ensure they self-identify to practice staff.

Here are a few suggestions:

  • Giving all patients the opportunity to answer the question, “Are you of Aboriginal or Torres Strait Islander origin?” in a range of contexts, including when in private, such as the consulting room, instead of just at reception. Patients are not required to provide evidence to support their status;
  • Empowering patients to feel comfortable to self-identify by having posters, pamphlets and artworks which show the practice welcomes and respects Aboriginal and Torres Strait Islander people; and
  • By asking our Aboriginal outreach workers to address practice staff about the barriers to primary health care access for their community.

For further information about the need to improve identification practices, please visit the Australian Institute of Health and Welfare website.