Providing Feedback2019-03-20T10:30:46+10:00

Feedback

Tell us what you think

At Hunter Primary Care our focus is on YOU.

Everyone has the right to provide feedback. Feedback, good or bad can play an important role in helping us review our services and ensure we deliver services that meet your needs.

If you have a compliment, complaint or any general feedback on what we do and how we might improve the service we offer you, please complete our online feedback form.

What happens once you provide feedback

Upon receiving a complaint, Hunter Primary Care will respond within 5 days, either verbally or in writing, explaining our complaints management process and the person responsible.

We will do our best to resolve the issue in 35 days. If we are unable to resolve the issue within 35 days, we will contact you to explain why.

Seeking independent advice?

NSW Ombudsman
Phone: (02) 9286 1000
Website: ombo.nsw.gov.au/

Translating and Interpreting Service
Phone: 131 450

If you are deaf, have a hearing impairment or speech impairment, contact NSW Ombudsman through the National Relay Service:

Health Care Complaints Commission
Phone: 1800 043 159
Website: www.hccc.nsw.gov.au

Translating and Interpreting Service
Phone: 131 450

TTY (teletypewriter) service for hearing impaired
Phone: (02) 9219 7555

Disability Advocacy
Phone: 1300 365 085
Website: da.org.au/contact-us/