- What is the Primary Health Network?
Primary Health Networks (PHNs) take a person-centred approach to local health services, commissioning services to meet the identified needs of people in their regions and addressing identified gaps in primary health care. PHNs are funded by the Australian government and work closely with GPs and other health professionals to build health workforce capacity to deliver high quality care and integrated health services at the local level. In our area the PHN is call the Hunter New England Central Coast PHN.
- What is the Your Experience of Service Primary Health Network survey?
The Your Experience of Service Primary Health Network (YES PHN) survey is designed to gather information from consumers about their experiences of care with services commissioned by PHNs. It aims to help PHNs, their commissioned services and consumers to work together to build better services. The YES PHN survey was developed in consultation with mental health consumers in conjunction with the Australian Mental Health Outcomes and Classification Network (AMHOCN). More information about the YES PHN survey project can be found by clicking here.
- Why am I getting sent a link to the YES PHN survey?
You have been sent a link to complete the survey as a client of a service provided by Hunter Primary Care.
- Who is Cemplicity?
Cemplicity is the healthcare software company that hosts the YES PHN survey. Cempicity works with healthcare providers to ensure client feedback and consumer engagement is used to improve future services. More information about Cemplicity can be found by clicking here.
- Are my answers confidential?
The YES PHN survey provides anonymous feedback to services and your answers will not be used to identify you. The survey does not record your name, date of birth or any other personal identifiers.
- Where can I get help to complete the YES PHN survey?
Feel free to ask a friend, family member, carer or staff member to help you complete the YES PHN survey.
- What will happen to my feedback?
Your feedback will be combined with other consumers’ feedback in a report that helps our services to identify what we are doing we well and what we can do better. Many other commissioned services in our local area and across Australia are using this same survey, and the results can be combined to help develop better services in other areas too.
- Are there other ways I can provide my feedback about services?
At Hunter Primary Care our focus is on you. We believe everyone has the right to provide feedback about our services and actions. This includes positive feedback and compliments about the things we have done well; but we also understand that sometimes things can go wrong and you may be disappointed. In this case, it is important that we identify, investigate and address the cause and issues that arise. You can find more information about Hunter Primary Care and ways to provide further feedback by clicking here.