Careers

Be yourself, because together we make a difference.

At Hunter Primary Care we recognise you, we respect who you are and what your individuality, skills, experience and talents can bring to the team. It’s your journey, Grow with us!

ABOUT THE ROLE

The Concierge Mental Health Administration & Intake Officer plays a pivotal role in ensuring seamless access to Primary Mental Health Services (PMHS) by efficiently managing referrals, assessing client eligibility, and facilitating appointment scheduling. This role is essential in supporting a responsive and client-centered intake process, enabling timely access to mental health care services.

DUTIES

• Receive and action incoming referrals via available funding streams, including but not limited to Medicare, NDIS, PHN-funded, and private paying options.
• Maintain a client-centered approach, prioritise accessibility and appropriateness of services
• Manage incoming calls for Primary Mental Health Services
• Effectively monitor and action appointment waiting lists
• Collaborate closely with Client Service Officers to ensure efficient appointment management
• Maintain comprehensive and up-to-date knowledge of clinician preferences, areas of expertise, and schedules to effectively manage appointment allocation across diverse programs and funding streams, including PMHS, Medicare, NDIS, and private-paying options.
• Effectively manage and maintain client record management systems (e.g. Profile, Vera, Penelope), and participate in specific on-the-job training as required to ensure competency
• Identify improvements to processes and procedures to enhance the efficiency and effectiveness of PMHS intake processes.
• Collaborate with team members to support the overall administration of the Concierge service.
• General administrative support as required.

SKILLS & EXPERIENCE

• Business Administration qualifications and/or a minimum of 2 years’ experience working in reception, Administration and/or office environment
• Excellent communication manner and good interpersonal skills
• Critical thinking and quick decision making skills with the ability to work under pressure
• Excellent time management and organisational skills with a keen attention to detail
• A professional and enthusiastic approach with the ability to manage change
• Demonstrated capacity to work autonomously and as part of a team
• Well-developed computer literacy and keyboard skills, including experience in using databases and other computer programs, such as Word, Excel and Outlook and various client management systems.
• Vaccinations as required in line with Hunter Primary Care policies
• Recent or new (employer facilitated) Criminal History Check. Please note that people with criminal records are not automatically barred from applying for this position.  Each application will be considered on its merits.

This position is a Business Support Services Level 3 position under the Hunter Primary Care Agreement 2021. Hunter Primary Care offers you:

• Generous salary packaging up to $15,899 per annum
• Paid parental leave
• Professional development leave, study leave and clinical supervision
• Paid mental health leave
• Employee Assistance Program

We listen. Care. Connect.

For further information regarding this position, please contact Sophie Curtis on 4929 2259.