Mark nominated Hunter Primary Care to assist him with Support Coordination services for his NDIS plan.
When his Support Coordinator, Kerri, first started working with Mark, he was not engaging with any supports or services and was only leaving the house briefly to walk his dog or to accompany his Mum on a weekly shopping trip. Understandably, engaging with Hunter Primary Care to coordinate Mark’s supports in order to achieve his NDIS goals was going to be a vast change for him and not necessarily something that would be readily accepted.
Kerri took this in her stride and worked alongside Mark at a pace that he felt comfortable with. She listened to Mark’s needs and maintained regular contact with Mark and his Mum to build trust and rapport. Over time, this allowed their working relationship to build to where Mark was open to and willing to accept support.
That was then.
Fast forward from Mark & Kerri’s initial meeting in November 2022 to now and it is a much different story.
Having built the capacity and confidence to meet new people, Mark is now engaging in supports three times a week. Mark has recently undertaken a trip to Coffs Harbour, where he swam with dolphins. He has also recently experienced a sky diving adventure!
“Nothing is stopping me now from doing this” says Mark. “Now I am thinking of the next bucket list item!”
We’re immensely proud of our staff and the amount of passion they bring to their jobs to support their clients. Equally, we love to see the impact this dedication brings to the lives of our clients.