Primary Health Care Information Management & Technology systems

Our Information Technology (IT) team have specialised expertise in Primary Health Care Information Management & Technology systems as well as experience in the wider health sector.

Hunter Primary Care currently manages over 75 health practices consisting of general practices, Allied Health, specialist and aged care facilities. Specialised software is used to support clients which enables remote control, software deployment and monitoring of systems.

Hunter Primary Care Information Technology Services

Help desk support is available from 8:00am to 6:00pm Monday to Friday. We also have staff on call to provide emergency support until 10pm 7 days a week. For further information contact the help desk on (02) 4929 1000.


What Is HMLMITS?
HPCMITS is a fully managed support, maintenance and monitoring service of both servers and workstations available to any health provider with an internet connection.

How does it work?
A small piece of software is installed on all managed computers. Once this software is installed, all that is required is a reliable internet connection and we take care of the rest.

What Services are included?

Annual Hardware Maintenance Maintenance is performed every 12 months to check the status of hard drives etc. This provides you with the confidence that your systems are running optimally. In addition, every 12 months Hunter Primary Care will check dirt build up inside servers and workstations and their components. Overheating as a result of dirt build up inside a computer can cause a large amount of downtime which can be easily avoided through regular checks.
Service Reports You need to know your investment in our service is worthwhile. By providing a detailed report on all aspects of our service to your business, you can be up to date on all aspects of your company’s IT systems.
24 Hour Monitoring Our systems monitor the performance of your servers and computers. Alerts are generated and sent through to us when predefined thresholds are reached, reducing the need to request a support call.
Backup Checks How do you know your backups are working? With HPCMITS we can be alerted to backup success and failures as well as perform test restorations with no impact on your day to day business.
Business Continuity HPCMITS can provide a complete image of your server so in the event of a disaster the image can be restored to any temporary or replacement PC or server.
Antivirus Antivirus Deployment and Control – Everyone knows the danger of having an out of date antivirus program. With our automated systems we can be alerted if your antivirus is out of date on any computer or server and take appropriate steps to rectify.
Hardware / Software Inventory HPCMITS has the ability to interrogate all devices on your network and provide a snapshot of the specifications of all servers and computers making Hardware Replacement Plans easy to manage.
Windows Patch Management HPCMITS can deploy Windows updates to your network only after they have been checked that they are safe to do so.
Secure Remote Control Hunter Primary Care IT staff can quickly and securely take control of your computer to resolve an issue saving time, frustration and money.
Software Deployment Software installations and updates can be done remotely and after business hours minimizing impact on normal business operations.
File and Application Control Files or applications can be removed and prohibited from being installed if necessary. This allows your business systems to operate for what they were intended for.
4 Business Hours Response time Within 4 business hours of a critical incident Hunter Primary Care IT support engineer will contact your nominated Client Representative and initiate resolution of the issue. Business hours are Monday-Friday 8am-6pm.
Automatic Support Tickets These are tickets automatically created based on predefined rules and thresholds in the system as referred to in “24 Hour Monitoring”.
User generated Support Tickets These are tickets that are requested by the Client using the HELP function and or phoning Hunter Primary Care’s Help Desk on (02) 4929 1000.
Free On-Site Call Out Any support tickets that require an onsite visit or visits to rectify the issue will not incur a call out fee or any travel costs for Clients
What are the costs
According to the number of workstations and servers you have, our prices start from as little as $30 ex GST per month. This is a small price to pay for the reassurance that your IT systems are being looked after.
For more information about HPC MITS contact Support on (02) 4929 1000
HPCMITS will lease server hardware built and configured as required to the practice for a monthly fee. The hardware remains the property of HPC for the duration of the agreement. HPCMITS will replace the hardware every three years and upgrade the hardware as required by the practice. The term of the lease of the server will be for 36 months from the instalment date of the server.
HPCMITS will Host a virtual server configured as required for the practice for a monthly fee. HPCMITS will maintain and upgrade IT infrastructure as required and increase resources for the virtual server as required by the practice. The term of the lease of the server will be for 36 months from the instalment date of the server.
Managed Remote Access to clinical information stored remotely can greatly assist practices. We run a centrally managed secure remote access system.

Practices using the system have found it is easy to use with an average of 5 hours per week of clinician time saved. Remote access improves patient care and provides options to improve work lifestyle and improve practice efficiency.

For more information contact Support on (02) 4929 1000.

If you require a website to help promote your business we can assist you.  We have three prebuilt options to suit your budget.  If you require something more customised we can help you with this to ensure you are getting the best bang for your dollar.

For more information contact Support on (02) 4929 1000.

Since 1997 Hunter Primary Care has been instrumental in rolling out a clinical messaging system (Medical Objects) which will create an infrastructure of enormous public value. The project is connecting hospitals, specialists, GPs and allied health clinicians working within the Hunter New England Local Health District and its surrounding areas.

This project has provided immediate benefits to the delivery of health care to our community. Where consultation summaries were once faxed or posted, they are now sent electronically and integrated into the patient’s electronic record at the recipient end.

Medical Objects is a point to point secure system and uses a three level acknowledgement system that ensures summaries are received securely. Electronic transmission is fast and timely, and has also reduced clerical overhead costs for clinicians. 

Reduce printing costs and save time by allowing people to sign electronic copies of documents and forms.

HealthySign saves you and your staff time and eliminates the costs of printer, paper, scanner, shredders and secure disposal. Best of all, it involves no new software or difficult configuration. Read more about HealthySign here.