At Hunter Primary Care our focus is on YOU.

Everyone has the right to provide feedback. Good and bad feedback plays an important role in helping us review our services and ensure we deliver services that meet the needs of our community.

Your feedback can be provided to us anonymously. We believe everyone has the right to privacy and confidentiality.

Phone: 02 4925 2259

Email: info@hunterprimarycare.com.au

In person: 7 Warabrook Boulevard, Warabrook NSW 2304

Mail: Attention: Chief Executive Office, PO Box 572 Newcastle NSW 2300

Online Feedback:

 

 

What happens once you provide feedback

Upon receiving a compliant, Hunter Primary Care will respond within 5 days either verbally or in writing, explaining our complaints management process and person responsible.

We will do our best to resolve the issue in 35 days, or tell you why.

To view our complaints policy click here.

Seeking independent advice?

 NSW Ombudsman  02 9286 1000

Website: ombo.nsw.gov.au/

Translating and Interpreting Service: 131 450

If you are deaf, have a hearing impairment or speech impairment, contact NSW Ombudsman through the National Relay Service:

·         Speak and Listen users phone 1300 555 727 then ask for 02 9286 1000.

·         NRS Internet relay users connect then ask for 02 9286 1000.

Health Care Complaints Commission Phone: 1800 043 159

Website: www.hccc.nsw.gov.au

Translating and Interpreting Service: 131 450

TTY (teletypewriter) service for hearing impaired: 02 9219 7555

 Disability Advocacy Phone: 1300 365 085

Website: da.org.au/contact-us/